Agent IQ’s cloud-based engagement service is hosted on AWS or GCP. Dedicated in-region instances are offered to each financial institution alleviating concerns about data integrity and exposure. Single tenancy ensures that service delivery remains unaffected by other financial institutions’ service load.
The Agent IQ engagement service has been designed to ensure seamless vertical and horizontal scaling. A microservice architecture deployed across high redundancy infrastructure ensures availability and load flexibility.
Agent IQ’s engagement service offers financial institutions the ability to leverage their existing digital credential store and multi-factor authentication. Encryption in transit and at rest further safeguards your data.
The Agent IQ professional services team provides customer platform configuration to ensure that the service consistently meets the organization’s evolving needs. The flexible platform API gateway ensures that custom integrations can be achieved quickly and efficiently.