Security and Platform

Agent IQ

Security

With SOC-2 Type II Certification, Agent IQ’s engagement platform offers financial institutions piece of mind while leveraging their existing digital credential store and multi-factor authentication with ease and confidence. Encryption in transit and at rest further safeguards your organization’s data.

Agent IQ’s hybrid modular approach to AI
Agent IQ’s hybrid modular approach to AI

Service delivery

Agent IQ’s SAAS platform is hosted on AWS or GCP. Dedicated in-region instances are offered to each financial institution alleviating concerns about data integrity and exposure. Single tenancy ensures that service delivery remains unaffected by other financial institutions’ service load resulting in no downtime or maintenance costs.

Scalable design

The platform has been designed to ensure seamless vertical and horizontal scaling which means more compatibility with your existing and evolving infrastructure. A microservice architecture deployed across high redundancy infrastructure ensures availability and load flexibility.

Agent IQ’s hybrid modular approach to AI
Agent IQ’s hybrid modular approach to AI

Professional services

Our Customer Success team provides customized platform configuration to ensure that the service consistently meets the organization’s evolving needs. The flexible platform API gateway ensures that custom integrations can be achieved quickly and efficiently.