Agent IQ

Agent IQ receives SOC 2 Type II Certification

February 3rd, 2021

Agent IQ is proud to announce the completion of our SOC 2 Type II certification. SOC, which stands for System and Organization Controls, is a series of standards designed to help measure how well a service organization conducts and regulates information. As a SOC-certified organization, Agent IQ has been audited by an independent certified public accountant who determined that appropriate SOC safeguards and procedures are in place to protect client’s data.

The SOC 2 Type II report is the most comprehensive certification within the Systems and Organization Control protocol. By completing the certification, Agent IQ has proven its systems are designed to keep sensitive data secure through rigorous examination and evaluation of controls regulating interaction with clients and client data. The SOC 2 Type II requires standard operating procedures for organizational oversight, vendor management, risk management and regulatory oversight over a specific time period, and systems must be evaluated for a minimum of six months.

“As a trusted technology provider for banks and credit unions, it is crucial that our services provide the highest level of security to protect our customers’ sensitive information” said Slaven Bilac, Co-Founder and CEO of Agent IQ.

“By achieving SOC 2 Type II certification from an independent auditor, we are giving our partners the confidence that their conversations with their customers remain secure and confidential.” said Mark Chow, Director of Infrastructure and Operations, Agent IQ.

About Agent IQ
Agent IQ provides customer engagement services for community banks and credit unions helping to drive increased customer satisfaction, deepen relationships and create service efficiencies. With bankers being augmented by leading AI-capabilities Agent IQ provides a unique high-touch high-tech offering specifically catering for the community banks. For more information, visit Agent IQ’s website at, and follow Agent IQ on LinkedIn and Twitter.